Thank you for shopping at {{company.name}}.
We value your satisfaction and aim to provide a hassle-free
experience when it comes to cancellations, returns, and
refunds.
Please read this policy carefully to understand your rights and
responsibilities.
1. Cancellation Policy
1.1 Cancellation for Digital Products
If you wish to cancel your order before accessing or downloading
the digital product, please contact our customer service team
immediately.
📞 Phone: {{company.phone}}
📧 Email: {{company.email}}
📝Mail: {{company.address}}
If your cancellation request is received before the digital
product is accessed or downloaded, we will process the
cancellation without any additional charges.
1.2 Cancellation for Physical Products
If you wish to cancel your order before it has shipped, please
contact our customer service team immediately.
If the product has already been shipped, cancellation may no
longer be possible, and you will need to initiate a return upon
receipt.
2. Return and Refund Policy
2.1 Refund Policy for Digital Products
Refund requests for digital products are accepted within 30 days
of the original purchase date.
Eligibility Requirements:
Refunds will only be granted if the product is defective or does
not match the description.
2.2 Refund Policy for Memberships & Subscriptions
Non-Refundable Terms:
After 14 days of any billing cycle, subscription fees become
non-refundable, unless required by law.
2.3 Return and Refund Policy for Physical Products
Return Window:
Physical products can be returned within 30 days from the date of
receipt.
Condition Requirements:
Items must be unused, in their original condition and packaging.
Returns that do not meet these conditions may be subject to
denial or a partial refund.
How to Initiate a Return:
Contact our customer service team:
📞 Phone: {{company.phone}}
📧 Email: {{company.email}}
📝Mail: {{company.address}}
Once the return is approved and the product is received, refunds
will be processed within 5–7 business days to the original payment
method.
3. Exceptions and Non-Refundable Items
The following items are non-refundable:
Gift cards or promotional vouchers
Items marked as “Final Sale” or “Non-Returnable”
Digital products that have already been accessed or downloaded
(unless defective or misrepresented)
4. Damaged or Defective Products
4.2 Physical Products
If your physical product arrives damaged or defective, contact
our customer service team with photos or other supporting evidence
of the issue.
We will replace or refund the product based on the situation.
5. Refund Process
Refunds will be issued to the original payment method used during
purchase.
Processing time: 5–7 business days after approval.
Refund processing times may vary based on your financial
institution.
6. Communication and Support
Prompt communication is essential for a smooth return process.
Please notify us as soon as possible and follow our support team's
instructions.
For assistance, contact us at:
📞 Phone: {{company.phone}}
📧 Email: {{company.email}}
📝Mail: {{company.address}}
7. Policy Modifications
{{company.name}} reserves the right to modify or update this
Refund and Return Policy at any time.
Any changes will be effective immediately upon posting to our
website.
It is your responsibility to review this policy periodically for
updates.
8. Need Help?
If you have any questions or concerns about this Refund and
Return Policy, please contact our customer service team:
📞 Phone: {{company.phone}}
📧 Email: {{company.email}}
📝Mail: {{company.address}}
We are here to assist you and ensure you have a positive
experience with {{company.name}}.
